FREQUENTLY ASKED QUESTIONS
DOES THE PRICE INCLUDE DELIVERY AND SETUP?
Setup + breakdown are both included in the cost of your rental. We offer free delivery to Duluth, Suwanee, Norcross, Buford, and John's Creek. Delivery fees apply to all other areas of Metro Atlanta and range from $50-$250+ We deliver outside the Metro Atlanta area on a case-by-case basis. Please contact us for a quote.
WHEN DO YOU SET UP AND PICK UP?
We set up the morning of your event any time starting as early as 8:00am. We can accommodate an earlier delivery for an additional $50 fee. We will coordinate a specific delivery window based on the start time of your event. If you need a special delivery time, please let us know and we will do our best to accommodate.
We pick up same day after your event ends. This allows us time to clean and prepare the rental for the following day's event. Pickups requested after 9:00pm will incur an additional charge of $50.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept debit and credit cards as well as cash. If paying by cash, please have exact change as our delivery crew does not carry cash. Payment is due in full at the time of your rental delivery.
DO YOU REQUIRE A DEPOSIT?
We require a 50% non-refundable deposit to book the inflatables. The deposit is applied towards the total of your rental. If you need to cancel your event, we will hold your deposit and you can reschedule for any future date. If you reschedule your event more than once, there will be a $50 inconvenience fee.
WHAT HAPPENS IF I NEED TO CANCEL?
If you need to cancel your event, we will hold your 50% non-refundable deposit and you can reschedule for any future date. When you are ready to reschedule, the deposit will be applied to your new event date. If you reschedule your event more than once, there will be a $50 inconvenience fee.
We ask as a courtesy that you give us as much notice as possible when cancelling and/or rescheduling.
WHAT SURFACES DO YOU SET UP ON?
We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, or dirt.
WILL THE RENTAL BE CLEAN?
The rental will be totally clean! We wash, sanitize, and dry our rentals immediately after each use.
Contactless delivery or the use of face masks can be accomodated upon request.
WHAT IS YOUR BAD WEATHER POLICY?
One of the greatest dangers when using inflatables is wind. A strong gust of wind can pull the stakes anchoring an inflatable out of the ground and send it flying through the air with people on it. Inflatables must be deflated when winds reach 15 mph. No exceptions.
If it is raining the day of your event and you decide to cancel, the deposit will be held and you are able to reschedule for any future date. The rain will not hurt our inflatables. We encourage you not to cancel due to rain, as most times it is only scattered showers.
You have until 7:00am the morning of your event to let us know if you are going to postpone.
DO YOU PROVIDE BALLOONS OR DECORATIONS FOR THE BOUNCE HOUSES?
We do not. We feel it's best to leave this up to the professionals! If you need a referral for a balloon stylist, we have several local vendors we can recommend.
BOUNCE HOUSE NO-NO'S!
There are no shoes, food, drinks, animals, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint etc, allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear & tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs.